SERVPRO's Water Damage Process

1/18/2021 (Permalink)

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same.

SERVPRO of Vancouver/ Clark County implement a course of action for restoring a property that has water damage. A quick response is key to preventing further damage. 

There are five fundamental principles for water damage restoration which are noted in The Institute of Inspection, Cleaning and Restoration Certification (IICRC) S500 Standard and Reference Guide for Professional Water Damage Restoration: 

• Safety 
• Documentation 
• Mitigation 
• Drying Plan 
• Cleaning and Repair 

Safety is the primary concern on a job site. It is important to make sure the crews and the occupants are informed and protected from any safety issues. 

Documentation is important to create an action plan for the project. At SERVPRO® we use DryBook® which is used on iPads that the crews bring on every job. Using DryBook® helps our crews document everything that is happening on the job, how to create a drying plan and to make sure the structure is drying properly. 

Mitigation is important because it helps the occupant recover more quickly from the water loss event. 

Drying plan includes removing excess water, extraction, evaporation and dehumidification. Drying equipment is placed to remove moisture through evaporation and dehumidification. Temperature is also important to increase the rate of evaporation. 

Cleaning and repair are done when the drying plan is complete and drying goals have been met. This is to repair and clean the property to preloss condition.