Despite planning and preventive maintenance, things occur out of your control. In the past year we experience three separate/unrelated events which required immediate mitigation. On all three events Tim and his team at SERVPRO saved our bacon, making the experiences far less stressful for my staff and our Residents. During our most recent event Tim answered his phone and was out to our building, along with his assistant, within an hour to begin assessing our situation. Within 2 hours Tim had a mitigation crew working on clean-up. Given the nature and extent of the event we were realistic that it could take into the following afternoon to get the place back to operating condition. However, Tim's crew was somehow able to get the place back up and ready before the end of the business day. They were incredibly thorough. In addition, his crew was exceptionally friendly and great to work with throughout their time onsite. When the invoice arrived I felt the price was very fair---especially considering the quality of work and response time. Two of the events involved insurance claims, which Tim and his team at SERVPRO managed directly, saving us time and stress. If you're a business owner, or any kind of property owner, I strongly recommend reaching out to this SERVPRO office and setting things up in advance, just to be safe. You will be glad you did. I cannot recommend these folks enough.

Pied Piper Pizza wants to THANK SERVPRO and your fantastic crew for your help after the fire at Pied Piper. Your crew was awesome. Thank you, from all of us at Pied Piper Pizza.

It was so nice working with the contents crew, Desiree and Heather made us feel comfortable. One day they even brought us hot cocoa while we sorted through our belongings. It was a small gesture that put us at ease and let us know we chose the right company.

I just want to let you know how amazing Cody and his brother are. These young men are extremely hard-working, very professional and friendly. Great assets to your company!!! They are gems!

Dear SERVPRO of East Clark County,

Thank you for providing excellent service to my home when my upstairs bathroom was flooded with water. Your team provided service in a quick and professional manner. They communicated well and kept me informed during every step of the process.

I had a chance to go by our business on Friday afternoon and everything looked good! Staff like the counter tops and are happy to have the restoration completed! Thanks for all your attention to details and once the counter top end caps are on it will be as if it never happened! 

Thanks and it has been a pleasure working with you/SERVPRO of Vancouver

Far too often we tend to complain about the negative things that happen to us and fail to mention the positive things that can be a result from a bad situation. Our negative being the recent kitchen water damage. Our positive is the excellent service that was provided by SERVPRO Vancouver East. Andrew, Nick, Erika, Colette and Erica have been nothing but professional, pleasant and extremely helpful during our repair process. We can't thank the SERVPRO team enough for making this process as painless as possible.

This testimonial came from a job completion survey, the customer had given us a 10/10 on all areas and wrote us a review as well,  this is what they had to say.

"Desiree responded quickly after our claim was made for a kitchen fire. She evaluated the damage thoroughly and was a great advocate for what she saw needed for cleanup and replacement. She and her crew Heather and Erika did a great job in cleaning. They were professional and very pleasant. Great job!!"

A text to the owner from a customer who had an oil spill from her furnace in their basement,

"Thx for the call Paul. The smell is gone! Thank you! Everything's working again. You and Melinda were the only ones that we felt actually cared about us. (anonymous) told me his adjuster said- your company was the best he'd ever worked with as well. Bless you both! If you ever need a reference have them call us!"

From a phone conversation with a happy customer,

"So over the moon happy with Austin and how accommodating he has been on this project. I appreciate everything he and the team have done so far. They've been kind and pleasant and had a smile no matter what hoops I have thrown at them." 

"Alex with SERVPRO was amazing. He kept me informed. Went above and beyond. I can't say enough great things about him and the company!! Literally saved the day when my basement flooded! Thank you Alex!!"

From a survey after completion of a job this customer left us a 10/10 stating it would be extremely likely for them to recommend SERVPRO to a friend or colleague

"Employees were extremely professional. They always kept me informed and worked to accommodate my work schedule. I was very happy with the job that was done. I will be recommending your company. Thank you!"

Paul, 

"Thank you for saving our hardwood floor after I messed up with my washing machine. You were incredible, responsive, gave us options and even came over Saturday night to remove the blowers. We will refer you any time we hear of a 'damage incident'."

"I have previously used this franchise for one of my rental properties when mold and water damage was discovered. I am retired and don't live in the area anymore but SERVPRO was excellent with their communication to make sure I was kept in the loop throughout the job. My renters and property management company were not only thrilled with their results, but their customer service was top notch!"

"Having been involved in various business organizations in Vancouver I am very familiar with the local SERVPRO team. From the executive team to the marketing and repair teams I feel they are very ethical, honest and committed to their clients and the community. They show 'real' concern and caring for their customers in a way that stands out. At the end of the day, they will get things done."

"Right before closing we needed the assistance of a mitigation company, we called SERVPRO and they arrived promptly to stabilize our situation until morning. We will never hesitate to call you guys again!"

"The team was so amazing, and informative throughout the entire process. I know if this happens again, I will definitely be calling YOU!" 

"It is refreshing and rewarding to work with great community partners like you, who fuel our efforts to ensure the parks, trails, and recreation programs throughout Clark County are thriving. This tournament has been our largest fundraising event and continues to provide a bulk of the funding for our Community Grants Program. Thank you for helping us make a real difference. We look forward to continuing our partnership and working together to build on our important community assets."

SERVPRO was awesome; they came to my house on a Saturday immediately. I was impressed I'm looking forward to the repairs soon hopefully!  The owner spoke to me in layman terms while obviously knowing the complications and you guys worked well with everyone involved including the insurance agent making a stressful process less stressful.

“We have worked with SERVPRO of Vancouver several times with several vehicles and we never an issue. We are very happy with their work!”

"I wanted to sincerely thank you for jumping on my water damage job and doing such a good job in keeping my me up to speed. I felt confident you guys would get this job done right and was also thankful that you could interface with my insurance company so seamlessly... nice work!"

Marie rated SERVPRO of E. Vancouver / Clark Co. 10/10 on every category of our customer satisfaction form following her furnace fire. "I can't see any way of making improvements."

"Thank you so much for giving me advice today about how to get a stain out of my favorite upholstered chair. My grandson stamped the side of it with ink! I used boiling hot water repeatedly with blotting and then carpet and upholstery stain remover and it worked. I am thrilled. I've always been able to depend on SERVPRO! THANK YOU"

"On behalf of all of our members, I want to thank you for all that you do on behalf of the Building Industry Association of Clark County.

Spikes Play a crucial role in our association and the time and effort that you have put into promoting the value of membership and growing our association is greatly appreciated. Your commitment to recruiting and retention keeps us strong and ensures that the voice of the building industry will continue to be heard in this community, this sate, and in Washington for years to come.

The Building Industry Association of Clark County would like to extend a heartfelt THANK YOU to you and all Spikes for the countless hours of hard work that you have dedicated to our association and the industry."

"We would like to extend our appreciation to Paul and his crew from SERVPRO of Vancouver for the job they did to restore and repair the damage from a water leak in our kitchen. Their work was completed with professionalism and great attention to detail. We hope to never have this problem again, but if we do, we will certainly call them."

Tami is an Insurance Claims Manager. Tami's words in a phone call:

I have a prominent client with an estate that has suffered a large water loss. Hot water tank has blown up. The client is located in Washington State, however, the estate is located approximately three hours away via car ride. Tami was so confident in our service that she preferred we handle the mitigation and dry-out. With the great reputation that SERVPRO as a whole has, we were able to pass this loss on to a SERVPRO located in the territory of the estate. Insurance claims manager and the estate owner are very pleased.   

"We are thrilled with Desiree Corona & Erika Wright. We had a really bad medical emergency in our bathroom and it was bad... I will leave it at that. We did not have the stomach or guts to clean up the room so they came to our rescue. They were professional and spot on with their work. Thank you to Desiree and Erika and the rest of the SERVPRO team!" 

"We had flooding issue last month and after calling SERVPRO, they were able to have a crew here within 90 minutes to extract water, elevate furniture, help move items and set up 22 dryers and 3 de-humidifiers. Thanks to their great work, the damage was less than it could have been. We are grateful to them for their hard work. Devin W. led the crew and did a great job."

" Paul, I would like to thank you for your help. SERVPRO. and you personally, went above and beyond in helping my mother when her daylight basement flooded January 8th this year during the ice storm.

When I called her that evening to see how things were going, I was shocked to hear that her basement had at least an inch of standing water and more was pouring in from the fireplace! That night ice was covering everything, including the roads, and driving was extremely hazardous. I live out in Hillsboro and was unsure what to do. My sister, who lives in SE Portland, was struggling to get chains on her car to see if she could get there to help. I did a Google search for restoration companies in Vancouver and started making calls. I was SO relieved when I called SERVPRO. You called me back within minutes, and said that you'd be out there to take care of the situation, and you advised my sister and me to stay put.

Not only did you venture out on that awful night under hazardous conditions, you were able to shut off the water to stop the flow and pumped out the standing water before more damage could be done. You arranged for plumbers to come out and assess the location of the broken pipes and get those fixed, and you crew was on the site the next day to start the clean-up process and begin restoration work.

I was also impressed with how you made a point of being there when the insurance adjuster came to assess the damages. I feel like you were our knight in shining armor throughout the whole process, and you had my mother's best interests at heart in every aspect of the situation. You really had her back!

Although we spoke several times on the phone, we never did meet in person. I'd like to shake your hand. Or better yet, give you a hug. Please use any part of this letter as testimonial to the excellent and caring work you and SERVPRO provided. You're the best! "

Email conversation with Megan:

In need of cleaning products and carpet cleaning services asap. Daughter is now crawling and the staining on her knees has me very upset. SERVPRO does the best job in carpet cleaning. The cleaning agents you have used on my clients water/fire damages has been amazing. Hoping to use some of the same products. 

After the fact: Thank You Thank You Thank You! The SERVPRO cleaning agents were just as good as I knew they would be. Carpet is CLEAN! I will refer you guys to everyone. 

"I have used SERVPRO. They are awesome."

"The best in the biz... Paul McGraw does great work and a man of his word! He delivered."

"Oh Snap!! We had a major flooding on our hardwood floor when a pipe burst... SERVPRO to the rescue! Paul McGraw was here quickly and within 2 hrs. had most of the water sucked out of the floor! No damage done...

If you have a water damage problem, don't waste time trying to fix yourself... Call SERVPRO Vancouver East!

Always will promote them if I get a chance!!" 

"Paul and crew were superb in rescuing our flooded bedroom suite. Friendly, knowledgeable about restoration to the point of expertise, and professional. Highly recommended."

Message to Shelly of SERVPRO E. Vancouver/Clark Co. 

"Thank you again for volunteering as a Red Cross Preparedness Presenter for  those two events last week. Your constant willingness to do events at short notice and/or back to back is so appreciated. You are one of our most dependable, liked and committed volunteers.   Thank you again. Kimberly."

Tami is an Insurance Claims Manager. Tami's words in a phone call:

I have a prominent client with an estate that has suffered a large water loss. Hot water tank has blown up. The client is located in Washington State, however, the estate is located approximately three hours away via car ride. Tami was so confident in our service that she preferred we handle the mitigation and dry-out. With the great reputation that SERVPRO as a whole has, we were able to pass this loss on to a SERVPRO located in the territory of the estate. Insurance claims manager and the estate owner are very pleased.  

Words of Eric: SERVPRO was AMAZING to work with! They made the process of re-mediating the mold in the house that I own very painless for the renters who continued to occupy the home. Complete professionalism along with minimal interruptions. Nothing but praise for everyone at SERVPRO of Vancouver/Clark Co.  

"For your information. We like Devin's job performance. The team is doing things efficient and neat. Thank you for everything."

"...SERVPRO East and West Vancouver/ Clark County went above and beyond both professionally and in all aspects of service. Our customers had been planning a camping trip with their family when a fire started, leaving their camping equipment damaged beyond repair. SERVPRO took it upon themselves to purchase supplies,to help our customers continue with the trip they had planned. It was so very thoughtful and something rarely seen. They were satisfied beyond there expectations and so were we."

"...SERVPRO optimizes the State Farm brand and Mission statement. We have never heard a customer complaint in the eight plus years we have been working with them. It would be a tremendous asset to have this company as a part of the PSP team."

"...Thank You for the amazing service and excellent work. You will continue to become highly recommended."

"...Thank you so much for everything and all your hard work on our house. You guys are amazing!!!. We felt as though we had our own family doing the work. Again, you are Amazing. Happy Thanksgiving."

"...Congratulations on being recognized as; "The Best of the Best" in Disaster Restoration of Clark County. Keep up the good work."

"...Thank you again for taking such great care of our clients after their fire. We so appreciate the great service at a very stressful time for them."

"...This is a Thank You for the professionalism and attention to detail during our time of need. If any of your services are needed in the future, be assured we will call you there at SERVPRO."

"...Just wanted to thank you and let you know that I greatly appreciate all the hard work and dedication your company put forth in regards to our home. SERVPRO has made this horrible event so much more bearable and we couldn't have gotten through it without you."

"...I am so appreciative to your company for being so professional, communicable and quick to respond. It has been rough times since my husband's recent passing. You have definitely made this obstacle pleasantly manageable."

"... To reflect on the previous year, I want to offer my sincere thanks for all that you do for the Red Cross. We have had an extraordinary 6 months.  Wildfires in Southern and Central Oregon, the tragedy at Umpqua Community College in Roseburg and finally responding to the many storms that have brought rain, winds and landslides to Southwest Washington and Oregon. I am honored to be able to work with you and humbled by your dedication and commitment to the Red Cross. Sincerely, Curtis."

"... I want to offer my sincere gratitude for your support of YWCA Clark County’s annual Holiday shop. This year we were able to serve 120 adults and 281 children and bring cheer to families across our community. We could not have done this without you! Every minute of Holiday shop this year truly felt filled with joy and I so appreciate you making it so. Thank you and have a very happy New Year!" Nicole Director of Volunteer Services-YWCA