Dear SERVPRO of East Clark County,

Thank you for providing excellent service to my home when my upstairs bathroom was flooded with water. Your team provided service in a quick and professional manner. They communicated well and kept me informed during every step of the process.

I had a chance to go by our business on Friday afternoon and everything looked good! Staff like the counter tops and are happy to have the restoration completed! Thanks for all your attention to details and once the counter top end caps are on it will be as if it never happened! 

Thanks and it has been a pleasure working with you/SERVPRO of Vancouver

Far too often we tend to complain about the negative things that happen to us and fail to mention the positive things that can be a result from a bad situation. Our negative being the recent kitchen water damage. Our positive is the excellent service that was provided by SERVPRO Vancouver East. Andrew, Nick, Erika, Colette and Erica have been nothing but professional, pleasant and extremely helpful during our repair process. We can't thank the SERVPRO team enough for making this process as painless as possible.

From a phone conversation with a happy customer,

"So over the moon happy with Austin and how accommodating he has been on this project. I appreciate everything he and the team have done so far. They've been kind and pleasant and had a smile no matter what hoops I have thrown at them." 

"Alex with SERVPRO was amazing. He kept me informed. Went above and beyond. I can't say enough great things about him and the company!! Literally saved the day when my basement flooded! Thank you Alex!!"

Paul, 

"Thank you for saving our hardwood floor after I messed up with my washing machine. You were incredible, responsive, gave us options and even came over Saturday night to remove the blowers. We will refer you any time we hear of a 'damage incident'."

"Right before closing we needed the assistance of a mitigation company, we called SERVPRO and they arrived promptly to stabilize our situation until morning. We will never hesitate to call you guys again!"

"I wanted to sincerely thank you for jumping on my water damage job and doing such a good job in keeping my me up to speed. I felt confident you guys would get this job done right and was also thankful that you could interface with my insurance company so seamlessly... nice work!"

"We had flooding issue last month and after calling SERVPRO, they were able to have a crew here within 90 minutes to extract water, elevate furniture, help move items and set up 22 dryers and 3 de-humidifiers. Thanks to their great work, the damage was less than it could have been. We are grateful to them for their hard work. Devin W. led the crew and did a great job."

"Oh Snap!! We had a major flooding on our hardwood floor when a pipe burst... SERVPRO to the rescue! Paul McGraw was here quickly and within 2 hrs. had most of the water sucked out of the floor! No damage done...

If you have a water damage problem, don't waste time trying to fix yourself... Call SERVPRO Vancouver East!

Always will promote them if I get a chance!!" 

Tami is an Insurance Claims Manager. Tami's words in a phone call:

I have a prominent client with an estate that has suffered a large water loss. Hot water tank has blown up. The client is located in Washington State, however, the estate is located approximately three hours away via car ride. Tami was so confident in our service that she preferred we handle the mitigation and dry-out. With the great reputation that SERVPRO as a whole has, we were able to pass this loss on to a SERVPRO located in the territory of the estate. Insurance claims manager and the estate owner are very pleased.  

"...Thank you so much for everything and all your hard work on our house. You guys are amazing!!!. We felt as though we had our own family doing the work. Again, you are Amazing. Happy Thanksgiving."